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Pure performance for NZ's favourite Adventure Tourism Business

Haka Tours

“Whip-smart, hot-on-the-tools and genuinely curious about how to make things tick better, Reuben, Gareth and the team at Double are the special sauce every business needs to level up it's digital marketing. Hire them. Or don’t. But if you don’t, know that things could definitely be better”

Barnaby Laurence,
Head of Marketing, Haka Tourism Group
+51 %

Increase in Google
Ads Booking

+20%

Increase in Google Ads
Conversion-rate

+18%

Increase in bookings
from Facebook
(Cut short by Covid-19)

About the Company

Every year Spring Break Fiji hosts one of best experiential travel packages in the Pacific. Selling tickets for groups of 200 people to attend a 5-day action packed adventure to of sea, sun and partying in Fiji. With big ambitions for expansion, Spring Break turned to Double to rethink their digital strategy and figure out how to scale revenue as aggressively as possible.

Project brief
  1. Lead all performance advertising
  2. Takeover all Adwords & social media advertising
  3. Double tracked online bookings via advertising
  4. Build conversion & attribution tracking.
What we did
  • Digital Strategy
  • Social campaign management
  • Conversion rate optimisation
  • Adwords
  • Tracking & attribution dashboards

Our Approach

Major Challenges

  1. Growth amid unforeseeable events e.g. Brexit, White Island eruption and then Covid-19.
  2. Repurposing limited video content into fresh and engaging ads.
  3. Rethinking our targeting/tracking to attribute bookings over a 30-120 day consideration period.

Solution

Our Strategy

We built a full advertising funnel across Facebook and Instagram that worked to find people planning to travel to NZ and then educate and convince them of Haka Tours.

With no time to lose and to keep costs down we repurposed some old images/videos and oversaw the briefing/production of new Facebook/Instagram ad content.

Firstly, we learned that when selling a beautiful product, social media engagement is deceptive. We realised we had to track user engagement with non-sexy information (confirming their “true intent to travel”) to avoid wasting budget on people who like New Zealand but wouldn’t ever become a customer.

After setting up water-tight tracking for Facebook/Instagram campaigns, we could see where our leads come from and what ads/channels were delivering.

We built a series of ads that served to introduce, educate and convert travellers. Our ad-funnel removed effort expected from a customer (getting them to visit our website and research), instead, our series of ads stepped people through our products and major differentiators in bite-size images/videos. With tracking setup, people didn’t see the same ads again and again, but ads that built on their knowledge and changed to use harder call-to-actions as some because more likely to purchase (e.g.: Book Now, Only $99 deposit etc.).

We explored our “pixel-audience strategy” that involved us combining our custom audiences with other tourism businesses to mutually advertise to people with high purchase intent.

Lastly, we helped with CRM integration, creating nurture funnels and guide Haka Tours into their transition with Salesforce.

Ad Management

Haka Tours Ads

Result Focus

Getting The Result

+51%

Increase in Google
Ads Bookings

+20%

Increase in Google Ads
Conversion-rate

+18%

Increase in bookings from Facebook
(Cut short by Covid-19)

Grow faster today

We take a scientific approach to advertising, uncovering the true drivers of a purchase for different customer groups and then scale as fast as possible.

Get in touch
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